Need a hand? Find contact details and answers to common support questions below.
We're here to help
Email: support@pouchcanada.ca
Support hours: Monday–Friday, 10:00 am–6:00 pm, Toronto time (Eastern Time).
Response time: We reply to emails within 24 hours.
Common support questions
How can I contact Pouch Canada?
Email support@pouchcanada.ca or use our contact form. Include a clear description of what you need help with.
When will I receive a reply?
We reply to emails within 24 hours. Our regular support hours are Monday–Friday, 10:00 am–6:00 pm, Toronto time (Eastern Time). You can email us at any time.
What should I include in my message?
Include your name, an email address we can reply to, and a brief description of the issue. For a website problem, include the page link and, if useful, a screenshot with personal information hidden. Never email passwords or full payment-card details.
I haven't seen a reply. What should I do?
Check your spam or junk folder and search for support@pouchcanada.ca. If more than 24 hours have passed, follow up in the same email thread so we can see your earlier message.
How do I report a website or accessibility issue?
Email us the page link, what you were trying to do, and the device or browser you used. If the contact form is not working, email us directly.
How can I ask about my personal information?
Read our Privacy Policy for information about how personal data is handled. Send privacy questions or requests to support@pouchcanada.ca.