Refund policy

Last updated: September 30, 2026

Quality issues

If a quality issue is confirmed, Pouch Canada will provide a refund or replacement for the affected item. Examples include damaged packaging, leakage or rupture, and an abnormal product condition. We will confirm the resolution with you after reviewing your claim.

How to request assistance

Email support@pouchcanada.ca with your order number, a description of the issue and clear photographs. Please retain the affected item and packaging while your claim is reviewed, and do not use an item that appears damaged or defective.

Change of preference and opened items

We do not accept returns solely because of a change of preference. Opened or used items without a defect are not eligible for return. These exclusions do not prevent a claim for a defective item or override applicable law.

Returns and resolution

Please contact us before sending an item back. If a return is required, we will provide the applicable instructions. Approved refunds or replacements apply to the affected item; we will communicate the details directly to you. Refund processing and the time before funds appear depend on the payment provider.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Pouch Canada
Operator: Kenny Change
Business address: 6 Teasel Way, Toronto, ON L3R 9S3, Canada
Email: support@pouchcanada.ca